If you need to make a change to your order, please email us at email@example.com and we will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.
If you made a mistake entering your shipping address or want to make changes, please email us as soon as possible at firstname.lastname@example.org. If the order has not been shipped yet, we are happy to change it for you. If your order has already shipped, it is unlikely that we can do anything. We will need to wait until your package is returned to us and then resend it to your correct address.
If your tracking information is stuck on a ‘Pre-Shipment’ status or says it has just left the originating country, it is currently going through customs. Unfortunately, the tracking is not updated during this time. We don't have any influence on the process, however it usually only takes a few days. In rare cases, the customs process can take up to three weeks.
Our company is located in Canada, however in order to offer you the best prices possible, we ship all orders directly from our manufacturer in China instead of stocking them in Canada or the US and shipping them twice.
Once we receive your return, it will be checked to make sure it is unused and in resellable condition. Your refund will be issued shortly after and processed by your bank within 2-3 business days. Refunds can only be issued to the same credit card or Paypal account used when making the purchase.